very recently, i had the task of looking into subscribing to a home-broadband/tv/phone package...
like in singapore, in the uk, they too have a gamut of service providers... you probably heard of the more famous ones, like british telecom (bt), sky and virgin media...but they do have others like talk-talk, o2, thaitv, etc but they dont offer all 3 services..
like singapore telecom, in the uk, bt too works like a GLC...slow and with an attitude... but cheap...
like starhub when it first started its cable vision, in the uk, virgin also uses cables to reach homes... and they don't have the last mile pulled to many places, mine included...so, great asset, badly deployed...
that leaves us with Sky...and they are relatively more expensive than bt ...
headache...

but i think...after reviewing several sites..such as this below...Sky's the way
http://btcomplaint.co.uk/2011/01/bt-com ... -and-fast/from this experience (see Life thread to get the meaning of this word), it's funny that some of us in the telco industry always had a very good impression of BT, as a world class carrier... you only have to be here for a while to hear of their horrendous customer service