Robots to wipe out jobs en masse
Within five years robots and so-called intelligent agents will eliminate many positions in customer service, trucking and taxi services, amounting to 6 percent of jobs, according to a report by Forrester.
"By 2021, a disruptive tidal wave will begin," said Forrester vice president Brian Hopkins. "Solutions powered by artificial intelligence/cognitive technology will displace jobs, with the biggest impact felt in transportation, logistics, customer service and consumer services."
Intelligent agents, chat bots and digital assistants include Amazon's Alexa, Apple's Siri, Alphabet's GoogleNow and Facebook's Messenger bots. They are powered by artificial intelligence and they can already understand a person's behavior, interpret their needs and even make decisions for them.
AI-based services and apps will eventually change most industries, resulting in a redistribution of jobs, Forrester found. Self- driving cars, for example, will have wide- ranging impacts on both the auto and transportation industries.
Facebook and Google are right now in the process of creating a baseline set of artificial intelligence and cognitive services. By 2021, others will tap those tools to scale their business, the report found. Messenger now has more than 33,000 bots, helping firms to automate once costly back-office processes.
Source: The Standard