not vested
ServiceNow, Inc. provides cloud-based services to automate enterprise information technology (IT) operations worldwide. Its services include a suite of applications built on its proprietary platform that automates workflow and integrates related business processes.
The company's IT infrastructure library applications include:-
1. Incident Management for restoring a failed service to an operational state;
2. Problem Management for resolving service outages or issues affecting various users;
3. Change Management that manages the proposal and approval process for changes to be made to the IT infrastructure;
4. Release Management, which assigns, manages, and monitors the various tasks;
5. Configuration Management Database, an inventory repository; Service Catalog;
6. Knowledge Management for storing and displaying knowledge articles or documents;
7. Service Portfolio Management; and
8. Service Level Agreement Management to monitor and manage the progress by IT staff on assigned tasks.
Its IT applications also include:-
1. Project and Portfolio Management for tracking and managing projects;
2. IT Cost Management to track staff work time, project-related expenses, and labor costs;
3. IT Asset Management to track financial elements;
4. IT Governance Risk and Compliance;
5. Software Development Lifecycle Management; Discovery, which discovers and maps operational dependencies; and Runbook Automation to execute routine and repeatable projects.
http://todaysbigstock.com/2013/05/22/se ... -nyse-now/