iam802 wrote:I must be on a string of 'Test the customer service' activities.
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Almost my entire afternoon was spent calling Starhub to have them check on their cable connections.
Keep asking me to connect this way, that way...reboot this way, that way...all sorts of things.
And still, it does not solve the problem.
In fact, after going through with them the first 2 rounds, I have already told them that the fault can't be on my side.
Till now, I am still having connections drop.
Ask them if they are having issues in my area...and they said no.
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Incredible. Give them half an hour more.
Can't solve it... I am going to send email to Cust Svc Head.
So, almost a week since I posted about my initial contact with Starhub.
And till now, the issues are still not resolved. (<< They are starting to make DBS response to system failure looks very good).
In fact, a visit scheduled for this morning was CANCELED without informing me.
I have been calling them everyday (including weekends)...why? Because I have a feeling about their ability to solve things faster than required and I am going to follow up with their billing department soon.
Note:
I can identify more than 1 point of failure while calling their support line. Even their voice system have issues.